• To receive your order in time for December 24, it must be placed before the dates below (for France):
↳ Mondial Relay: 18.12 before 7:00 a.m.
↳ Colissimo pick-up: 20.12 before 7:00 a.m.
↳ Colissimo home delivery: 20.12 before 7:00 a.m.
↳ Chronopost: 20.12 before 7:00 a.m.
↳ Click&collect at Patine Studio until 24.12 5:00 p.m.

↳ Colissimo Europe: 18.12 before 7:00 a.m.

• The deadline for a request returns period is extended: For all orders placed between 02.12.24 and 19.12.24 inclusive, returns are possible for 30 days from the date of receipt of the order, online and in store.

• Free gift wrapping: if you want to receive a gift bag + a sticker, don't forget to check the box in your basket " It's a gift! Patine, can you add gift wrapping?".

• In Paris? The store is exceptionally open on Sunday afternoons from December 8 to 22 and on Thursdays until 8 p.m. and always from Tuesday to Saturday from 11 a.m. to 7 p.m. More information on our Google page.

💌 And if you have any questions, we are available by email at hello@patine.fr , chat and DM . We will answer you quickly and well.

In Metropolitan France, Belgium, Luxembourg, the Netherlands, Germany, Switzerland, the United Kingdom, Portugal, Spain and Italy.

We do not currently deliver elsewhere because we do not yet have a low carbon footprint solution over long distances.

In France and Monaco the deadlines are as follows:

Mondial Relay at collection point, 3 to 5 days.
Colissimo at home, 2 to 3 days.
Chronopost , delivery within 24 hours from Monday to Thursday for all orders placed the day before 12 p.m.
Pick up in store: 8, rue Martel, Paris 10th. Option offered when choosing delivery method.
You will be able to pick up your order within 4 to 5 days after your order is created. You will receive an email indicating that your order is ready for pick-up. Then, you have 10 days to pick up your order from Tuesday to Saturday from 11:00 a.m. to 7:00 p.m. After this period, your order will be refunded. This period does not apply to pre-ordered parts.

↳ Delivery in Metropolitan France:
€4.00 at Mondial Relay Point
€8.00 by Colissimo to your home
15€ by Chronopost
Free delivery in Click&Collect (pick up in store) at 8, rue Martel, Paris 10th
Delivery is free from 250€ (delivery to Mondial Relay point)

↳ Delivery to Belgium, Luxembourg, the Netherlands: €8 by Colissimo
↳ Delivery to Portugal, Spain, Italy, Germany, Switzerland and the United Kingdom: €12 by Colissimo

We do not currently ship anywhere else as we do not yet have a low carbon footprint solution for long distances.

Once your order is delivered we accept and offer exchanges of unworn clothing for 14 days.

↳ For all orders placed from France and the European Union , go to this page : enter your email and your order number, choose the exchange option then the product for which you wish to exchange your item.

We send you a Mondial Relay label to print and stick on your package to return your items to us. Once we have received and checked them, we ship your exchange order!

↳ For orders delivered to Switzerland or the United Kingdom , contact us directly at hello@patine.fr .

If you are in Paris, you can also do an exchange at Patine Studio at 8, rue Martel 75010 Paris, from Tuesday to Saturday from 11 a.m. to 7 p.m.

🛍 For items purchased at Galeries Lafayette, exchanges and returns are only possible at Galeries Lafayette.

Cooper jewelry, caps, mugs and coffee are not returned or exchanged due to one-size-fits-all reasons.

For hygiene reasons, you must keep your underwear on when trying on clothes (especially the Body).

If you have any doubts before ordering, write to us at hello@patine.fr , we will respond quickly and well.

Once your order has been delivered we accept returns of unworn clothing for 14 days.

For a return from France, €5 contribution to return costs will be deducted from the amount to be refunded.
For a return from the rest of the EU, €6 of return costs will be deducted from the amount to be refunded.

↳ For all orders placed from France and the European Union, go to this page : enter your email and your order number, choose refund and we will send you a Mondial Relay label to print and stick on your package to return your items to us.

↳ For orders delivered to Switzerland or the United Kingdom, contact us at hello@patine.fr .

We will refund you as soon as we receive your unworn item with its tags. The initial delivery costs are not refunded.

If you are in Paris, you can also return your item to Studio Patine at 8, rue Martel 75010 Paris, from Tuesday to Saturday from 11am to 7pm. In this case, no amount will be withheld from your refund.

Jewelry, caps, mugs and Cooper coffee cannot be returned or exchanged for hygiene reasons.

For hygiene reasons, you must keep your underwear on when trying on clothes (especially the Body).

When an item is on pre-order, we will tell you the pre-order duration and delivery date on the product page.

We do not separate the shipping of orders , if you have another item of clothing that is not on pre-order in your basket and you are in a hurry we advise you to place a 2nd order.

If despite our advice the size is not right, no problem, within 14 days of receiving your order you can exchange it for free (we plan to have a small additional stock) or return your item. For a return from France, €5 participation in return costs will be retained from the amount to be refunded.
For a return from the rest of the EU, €6 of return costs will be deducted from the amount to be refunded.

The only discounts available at this time are:

- Free delivery in France from 250€ (delivery to Mondial Relay Point). The reduction is applied automatically.

- GOODPACK20: -20% on your t-shirts from 3 Willie® from the Willie® Pack collection purchased, the reduction is not automatic, you must enter the code GOODPACK20 in the "Gift card or promo code " box.